Millard Drexler, CEO of J. Crew Group, Inc., from 2003-2017 and founder of Madewell, who previously served as CEO of The Gap and created Old Navy and Gap Kids, has shaped contemporary American style. He is legendary for his discerning eye, hands-on leadership and unwavering commitment to his customer. “I’m curious about everything. Curiosity is finding answers to things,” says Drexler, currently Chairman of J.Crew Group, Inc., and Outdoor Voices. Drexler discussed his remarkable career building brands, merchandising with emotion and connecting with the customer, with Melissa Ceria.